We’re trying to force social business on to people. It’s like dragging Steven Harperto a party then asking him to dance Gangnam Style.
What these companies also have in common is they’re client centric. Customer service is not just a buzzword; it’s their mission statement.
The majority of company leaders have their heads buried in the day to day tasks of running their business. They grab at whatever straws are handed them in a hope to make their life and their business better.
One of those straws is social media.
What inevitably happens is that they then try to assemble something without taking time to build the necessary culture foundation to support it.
We all know what happened to the straw house.
Integrating social into a company is about change management.
As consultants, we’ve been telling companies how to interact on social media, how to use Twitter, Facebook and the rest for few years now.
We’ve given them the beauty tips but they’re wasted unless what’s under the lipstick is a princess… and not a pig.
What’s a company to do if it understands the merits of being social but don’t know if they’re ready?
Here’s some questions you might want to ask…
How familiar is executive management with the various forms of social media and how they are used?
What are the biggest obstacles to the adoption of social media practices?
What are the biggest challenges in creating and maintaining consistent content?
Who on staff is most enthusiastic about talking to customers? About social media?
How does the company normally react to negative commentary from the media, customers, competitors and other stakeholders?
No one’s available/qualified to manage the process
Not sure if it’s worth the effort
Content is more than just written text, of course. But producing video and podcasts can seem even more intimidating.
Time is always at the top of any list of challenges, and it comes down always to priorities. There are many tools and apps that can help save time.
Researching these tools and managing social media is what social media expert do.
Every company has more content than they realize, it sometimes takes someone from the outside to reveal the treasure within.
Not worth the effort?
Let’s see, your clients are on social media. They talk to each other about you on social media. They’re asking questions of you on social media.
Clients aren’t worth the effort?
You can outsource the tasks but you can’t outsource you. You need to make sure that it’s your voice that’s heard. (check out EasyBizBlogging)
Though chances are that many in the company use social media personally, there is a big difference between personal and business use. Many won’t be comfortable with either the technology or the responsibility of speaking for the company.
Ray Hiltz is a Social Media Strategist specializing in Google+ Local search and content marketing.
He helps small businesses establish online reputation and trust by putting the spotlight on their greatest asset - people.
Ray host the #RayBunch show, a weekly web and podcast featuring news and opinions with a regular panel of marketing and business leaders.