Somewhere along the way, social media became more about the media and less about the social. Yes,…
A company that aims to exceed client expectations will embrace social media as a means to do just that.
A company that aims to get through the day, will just add a Facebook and Twitter profile to somebody’s to-do list.
Watching another video gave me the inspiration to do my own video in response. Their video was a…
If client care is an integral part of your business culture, learn a few steps, get up on your feet, and sweep your customer off the floor.
I’m a big fan of Mark Schaefer. So I was motivated to read this book to see what unique point of view he could bring to this most maligned and misunderstood social media tool, Twitter.
Is being connected the new addiction? Has mainlining hits of personal validation by virtual “friends” become the new…
If your company is flirting with Social Media Marketing, be warned. Don’t start something you can’t finish.
There is no question that social media has become mainstream. Now is when the real innovation happens, as Seth Godin suggests. It isn’t until new technology becomes widely adopted that true innovation takes place and its cultural impact defined.
As a business, you can’t get much more “in your face” than a hotel.
We shouldn’t forget that social media is about being social which is why events like Social Media Breakfasts are so important.